Refund, Cancellation and Dispute Policy

AppsForGreentree.com Limited ("AFG", "we", "us") Auckland, New Zealand Email: support@appsforgreentree.com | Phone: +64 9 531 5777

Last updated: 29 July 2026

Scope and what we sell

This policy applies to all orders placed through appsforgreentree.com (the "AFG Store").

We sell annual licence subscriptions for software applications ("Apps") that operate within your MYOB Greentree system. Apps are digital products. They are delivered as registration codes, not as physical goods, so there is nothing to physically return. References to "returns" in this policy should be read as references to refunds and cancellation of a licence.

Currency and tax. All payments are processed in New Zealand Dollars (NZD), and we accept credit card, debit card and direct deposits into our bank account. Prices displayed in other currencies are indicative conversions only. Because your card is charged in NZD at the exchange rate applying on the day of processing, the amount debited to your account may differ slightly from the price displayed. GST is payable by New Zealand customers only and is removed at checkout for customers outside New Zealand.

Delivery. Registration codes are sent to you and to your Greentree Reseller within one business day of us receiving your completed order. Your Reseller installs the codes into your Greentree system.

Where you paid matters. If you paid AFG directly through the AFG Store, this policy applies and we handle your refund. If your Approved Reseller invoiced and collected the licence fee from you, your refund and cancellation rights sit with that Reseller under your agreement with them, and you should contact them first. We will help you identify the right party if you are unsure.

Try before you buy

Before purchasing, most Apps are available on a free 30-day evaluation. Enter the coupon code 30DaysFree at checkout and we will send evaluation codes, valid for 30 days, to your Greentree Reseller for installation in your test system.

We strongly encourage you to use the evaluation period, and to discuss suitability with your Greentree Reseller or consultant, before you commit to a paid subscription. The evaluation period exists so that you can confirm an App is right for your system at no cost, and this is why our paid subscriptions are not generally refundable for change of mind.

Refund Policy

3.1 Change of mind

Apps are sold on an annual subscription basis with payment due in advance for a 12-month term. Once registration codes have been issued, we do not provide refunds, in whole or in part, because you have changed your mind, no longer need the App, your circumstances have changed, or you have decided to turn the App off partway through the term.

3.2 When we will provide a refund

We will refund you in the following circumstances:

(a) Order not yet fulfilled. You notify us before your registration codes have been issued. Because codes are issued within one business day, please contact us as soon as possible. We will refund the full amount paid.

(b) Duplicate or incorrect charge. You were charged more than once for the same order, charged for an App you did not order, or charged an incorrect amount. We will refund the difference or the full duplicate amount.

(c) The App does not work as described. The App materially fails to perform as described on our website, you report this to us or through your Reseller within 30 days of the registration codes being issued, and the developer is unable to provide a fix within a reasonable time. We will refund the amount paid for that App. In this situation we will first work with the developer to resolve the fault, because a fix is usually faster than a refund.

(d) Non-delivery. You paid but did not receive registration codes and we are unable to issue them.

(e) Unauthorised transaction. The payment was not authorised by you or by someone authorised to purchase on behalf of your organisation.

3.3 What is not refundable

Subscription fees for a term that has commenced, where you later stop using or turn off the App (see clause 3.1).
Any part of a subscription remaining after you turn an App off. There is no pro-rata credit.
Foreign exchange differences, and any conversion fee, cross-border fee or cash-advance fee charged by your own card issuer or bank.

3.4 How to request a refund

Email support@appsforgreentree.com, or use the My Account / Order Status link at the top right of our website to submit a request.

Please include:

your company name and contact details;
your order number or invoice number;
the name of the App concerned;
the reason for the request, and any relevant detail such as error messages or the support ticket reference logged by your Reseller.

3.5 How we process refunds

We will acknowledge your request within 2 business days.
We will tell you our decision within 10 business days of receiving all the information we need. If we need longer because the matter has to go to the App developer, we will tell you and keep you updated.
Approved refunds are processed within 5 business days of approval.
Refunds are made in NZD to the original payment method. We cannot refund to a different card, account or person.
Once we process a refund, the time it takes to appear on your statement is set by your card issuer, and is typically 5 to 10 business days.
Because refunds are made in NZD, and exchange rates move, the amount credited in your local currency may differ from the amount originally debited. That difference is outside our control.
On refund of an App, the licence for that App ends. Your Reseller will turn the App off and you must stop using it.

Cancellation Policy

4.1 Subscriptions do not auto-renew

Apps are licensed on a 12-month subscription running from the date your registration codes are issued. We do not automatically renew your subscription and we do not store or re-charge your card without a new order from you. You therefore do not need to take any action to cancel. If you do nothing, the subscription simply expires.

About 30 days before expiry, a reminder appears each time your Greentree Super User logs in. You renew by placing a new order on our website, or by contacting us at support@appsforgreentree.com.

4.2 Cancelling an order before delivery

If you want to cancel an order before registration codes have been issued, email support@appsforgreentree.com immediately. If we can stop the order in time, we will cancel it and refund you in full. Codes are usually issued within one business day, so please contact us quickly.

4.3 Cancelling during a subscription term

You may stop using an App at any time. Ask your Greentree Reseller to turn it off through the App Manager screen. However, because the annual fee is paid in advance for the full 12-month term, no refund or pro-rata credit is available for the unused portion of the term.

4.4 Letting a subscription lapse

If you choose not to renew, the App stops working on the subscription expiry date. Your data is not deleted, because it remains stored in your Greentree database. You may need to order the App again if you want to access that data later.

4.5 Reactivating

You can order an App again at any time, including after a previous subscription has expired. Once your Reseller installs the new registration key the App becomes live again, and any data entered while it was previously active is retained.

4.6 Cancellation or suspension by us

We may suspend or terminate your licence if the licence fee is not paid, if you breach our Terms and Conditions or the End User Licence Agreement, or in the insolvency circumstances set out in those agreements. If we terminate for a reason that is not your fault, we will refund the unused portion of your subscription on a pro-rata basis.

Dispute and Complaints Policy

5.1 Talk to us first

If you are unhappy with a charge, an App, or any part of our service, please contact us before taking any other step. Most issues are resolved quickly and directly.

Email: support@appsforgreentree.com Phone: +64 9 531 5777

Please provide your company name, contact details, order or invoice number, the App concerned, and a clear description of the problem.

5.2 How we handle complaints

Acknowledgement. We acknowledge every complaint within 2 business days.
Investigation. We investigate and give you a substantive response within 10 business days. Where a complaint concerns the technical performance of an App, we refer it to the App developer through our online support system and keep you informed of progress. If the matter is complex and we need longer, we will tell you why and give you a revised timeframe.
Outcome. We will explain our decision in writing, including the reasons for it and any remedy offered, whether that is a fix, a replacement App, a credit or a refund.
Escalation. If you are not satisfied with the outcome, reply to us and ask for the matter to be escalated to a manager. We will review the matter afresh and respond within a further 10 business days.

5.3 Disputed card transactions

If you believe a charge on your card is wrong, please contact us first at support@appsforgreentree.com. We can almost always resolve billing errors faster than a formal chargeback, and doing so avoids unnecessary cost and delay for both of us. Contacting us does not affect your right to raise the matter with your card issuer or bank if we cannot resolve it.

5.4 If we cannot agree

Nothing in this policy limits your right to seek independent advice or to pursue the matter through the New Zealand Disputes Tribunal or the courts. This policy, and any dispute arising from your purchase, is governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction.

5.5 Your statutory rights

Apps supplied through the AFG Store are supplied for business purposes. Where you acquire an App in trade, the guarantees in the Consumer Guarantees Act 1993 are contracted out to the extent permitted, as set out in our Terms and Conditions. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under New Zealand law, including under the Fair Trading Act 1986.

5.6 Apps are supplied by third-party developers

Apps are developed and licensed by independent third-party developers, not by AFG. Your End User Licence Agreement for each App is with that developer. AFG operates the store, issues registration codes, and coordinates support requests with developers. This policy sets out what AFG will do in relation to payments made to AFG, and how we will assist you in raising and resolving issues with a developer.

Relationship to our other terms

This policy forms part of, and should be read together with, our Terms and Conditions and our Privacy Policy. Where this policy and any Helpdesk article are inconsistent, this policy prevails.

We may update this policy from time to time. The version published on this page at the time you place an order is the version that applies to that order.