Manage the way you assess and approve returns from customers. Avoid lost margin and improve processes for writing-off or returning goods to stock.
This App prompts the user to complete a series of predefined questions to gather information that is needed in order to consider whether the Return will be accepted.
Only once all of the questions have been answered can the return request be completed and either Approved or Declined. It's also worth noting that the App supports Serial Lot Tracking and if required will help ensure the correct item is returned.
If Approved, the system will create a Credit Note. If declined, no further actions are available via the App, and the user will contact the customer to discuss what happens next.
Creating the Request
A Return Authority Request button has been added to the AR Invoice Entry screen.
Completing pre-defined questions to gather information to support the request
Approving or Declining the Request